Salon Policies

Will photos and videos of my hair and the process be taken?

Yes. Curating content for Radical Curls is vital for the success of the business. However, we respect your privacy, and you have the option to not allow your content to be posted to our socials & website platforms, or opt out of photos altogether. It’s extremely helpful though for the following reasons:

1️⃣ It helps potential clients like you to be able to search for a stylist to partner with via social media and our website. Clients feel confident in booking a stylist if they are able to see visuals of the content the stylist creates.

2️⃣Also, it’s beneficial for you as the guest to see your hair’s progression while we work to accomplish your hair goals. To get where we’re going, we gotta know where we started from, right? 😉

Are Deposits Required for Booking?

A deposit of $50 is required to book all new client services, packages, virgin relaxer and haircolor services. The deposit goes toward the service. It is non-refundable, but is transferable if rescheduling is necessary.


Are Consultations Required At Radical Curls?

Consultations are not required to book a regular service. A consultation is required for any Hair Color Service, which is for Return Clients only. During the New Client service, a consultation will be conducted during the #NewRadical appointment.


Can I Change The Service At The Appointment?

Once service requested has been booked, it cannot be changed in the chair unless recommended by stylist. You can change the service you booked to another service on the booking site 24 hours or more before the appointment date.

Can I Bring a Friend/Family Member to the Appointment w/ Me?

The salon area is pretty small, with little to no seating area. No extra guests during the appointment at this time please, unless you are the parent of a minor who is receiving a service.

I’m not completely satisfied with my hair. Can it be redone? Or can I receive a refund?

I strive to offer clients the highest level of satisfaction. If you are having challenges and are unsatisfied with the results, contact me within 48 hours of the last visit, and I’ll be more than happy to rectify any issues you’re experiencing. You will have 7 days to complete the redo service, or redo appointment will be voided.

I do not offer refunds on completed salon services.

How Can Radical Curls Be Reached?

All communication will be done via email and text (using the number at the bottom of the page). No social media DM’s please.


What’s The Policy on Late Arrivals?

Guest satisfaction is my #1 priority, and I feel that notion should be reciprocated from guest to guest to ensure everyone’s happiness. I get it, things happen, and sometimes that results in getting behind and arriving late. For that reason, I’ve allotted a 20 minute waiting period, with no penalty. After 20 mins, it is considered a No Show if you are unable to be reached for explanation. The appointment will be cancelled, and you will be charged 50% of the service cost.

I Need to Cancel. What’s the Policy?

Cancellations of appointments are to be done 24 hours before the appointment is to take place. In the event that the appointment is cancelled sooner than that, an invoice will be sent to your email that will allow you to pay the late cancellation fee of $40. Rescheduling is perfectly fine & can be done a maximum of 2 times. It must be done within 24 hours of the original scheduled appointment.

I’m Sick. What Do I Do about My Appointment?

Please be considerate of others. If you get sick 24 hours before appointment, notify me, and I’ll gladly reschedule you after 7-14 days with no penalty. Do not come to the shop if you are sick or are showing signs of any illnesses.

Masks are not required, but they are provided at the salon. They are worn at your discretion.

What Forms of Payment Are Accepted?

  • I have a contactless card reader for all major DEBIT/CREDIT card payments 😁.

  • Apple Pay

  • Cash (Exact Change only). Gratuity is accepted.

These standards and procedures are put in place to make your experience with me simple and enjoyable! Thanks for choosing me, Andre Oliver, as your stylist! Enjoy Being Radical 😉.

Click Here to Book Appointment Now! ✅